Retail Sector

Client Challenges

• Increasing challenges in acquiring and retaining customers
• Managing retail consolidation
• Ever-shortening product lifecycle
• Constrained space and global operations
• Increasing competition from newer and more aggressive store-formats
• Differentiation created through business process excellence

HumInt offerings for Retail Sector

• A highly feature-reach, user-friendly POS to support your services at customer-front.
• An Inventory Management application which helps you set up an IT-enabled Supply Chain Management process which faces the biggest operational challenge for the Retail Business.
• An innovative CRM application, which we claim is innovative because it is tailored exactly to the needs of Retail Business, unlike any other CRM in market. This CRM is unique in following ways:
• Enhance support processes. Improve the management and use of field forces (such as installers and field technicians) and of customer support centres.
• Increase bottom line by reducing revenue leakage from unnecessary discounting and poor sales force management. Our CRM solution helps you do this by identifying and segmenting customers on the basis of their value to your business.
• BI capabilities provide IT-based decision support system by:
• Gaining 360 degree insight on all your business operations.
• Enable you to have a 'what if' analysis.
• Sales Forecasting.
• This helps you to base your decisions on intelligence, rather than on 'intuition'. Also, it helps you getting a holistic view of your business.
• Applications for your HR, Sales, Marketing functions of your business.

Why you need us

India is emerging as the fastest growing consumerist region in the new millennium. This makes Retailing in India as one of the best opportunities. To make the most of the huge market and the huge potential, the Retail Sector and the FMCG Sector need to cater to the changing mindset of the Indian customer. With consumer becoming more discerning and looking for more value proposition, the Retail Sector needs to keep a track of rapidly-changing customer demands and trends. This will help you in both attracting new customers and to sustain loyalty of the existing customers. Also, Retail requires strengthening its supply chain and logistics functions to provide an overall customer satisfaction. This is exactly where HumInt comes into picture. HumInt's solutions provide feature-rich POS application as well as back-end IT support to your retail business so that you can focus on running your business.